FAB COACH LLC ("FAB COACH," "we," "us," or "our") operates Fab.Coach and respects your privacy. This Privacy Policy describes what information we collect, how we use it, when and with whom we share it, and the choices you have. It applies to information collected through our website at fab.coach (the "Site"), our chat widget, by phone, by text message, by email, on video calls, and in the course of providing our coaching services.
Short version: We collect only what we need to respond to you, deliver our coaching, and follow the law. We do not sell or rent your personal information. We do not share your mobile phone number or SMS opt-in data with third parties or affiliates for their marketing purposes, ever.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily give us when you start a conversation through our chat widget, book a strategy call, accept a proposal, send us a text or email, or speak with us by phone or video. This may include:
- Name
- Mobile or landline phone number
- Email address
- Company, title, and role
- Details about your goals, upcoming speaking engagements, presentations, or events
- Billing information (payments are processed by a secure third-party payment processor; we do not store full card numbers)
- Any additional information you choose to share with us
1.2 Information Collected Automatically
When you visit our Site, we or our service providers may automatically collect limited technical information, including your IP address, browser type and version, device type, pages viewed, date and time of your visit, and referring website. We use cookies and similar technologies to help the Site function and to understand how it is used.
1.3 SMS Opt-In Data
If you provide your mobile number through our chat widget or a form on our Site and agree to receive text messages, or if you text us first, we record your opt-in, including your phone number, the date and time of consent, and the context in which it was given, so we can honor and document that consent.
2. How We Use Your Information
- Respond to your inquiries and chat messages
- Schedule, confirm, and remind you of strategy calls and coaching sessions
- Prepare proposals and deliver our coaching services
- Process payments and maintain billing records
- Send service-related communications by phone, SMS, or email, as you have authorized
- Improve our Site, chat widget, and client experience
- Comply with applicable law, enforce our Terms, and protect our rights
3. How We Share Your Information
No sale. No sharing for third-party marketing. FAB COACH LLC does not sell, rent, lease, or trade your personal information. We do not share your mobile phone number, SMS opt-in data, or any information collected in connection with our SMS program with any third parties or affiliates for their marketing or promotional purposes. Phone numbers collected for SMS consent are used solely by FAB COACH LLC to communicate with you.
We share personal information only in the limited circumstances described below.
3.1 Service Providers
- Our CRM, chat widget, SMS, and communications platform (LeadConnector / HighLevel), used solely to deliver messages and conversations on our behalf
- Our payment processor, used to process invoices securely
- Our scheduling and video conferencing tools
- Our website host
These providers may use your information only to perform services for FAB COACH LLC and are not permitted to use it for their own marketing.
3.2 Legal and Safety
We may disclose information if we believe in good faith that it is necessary to comply with a subpoena, court order, or other legal process; to protect the rights, property, or safety of FAB COACH LLC, our clients, or others; or to investigate potential fraud or security issues.
3.3 Business Transfers
If FAB COACH LLC is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, and we will take reasonable steps to ensure the receiving party protects it consistent with this Policy. Notwithstanding this Section 3.3, SMS opt-in consent and phone numbers collected for SMS purposes will not be transferred for third-party marketing use.
4. SMS / Text Messaging Privacy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Mobile information, including phone numbers, collected as part of SMS consent is not shared with or sold to any third party or affiliate for marketing or promotional purposes.
- We retain SMS opt-in records only as long as necessary to administer the program, respond to you, and comply with applicable law.
- You can opt out of SMS messages at any time by replying STOP, or get help by replying HELP. Message and data rates may apply. Message frequency varies.
- Full SMS program details are in our SMS Program Terms.
5. Cookies and Analytics
Our Site may use cookies and similar technologies to help it function, remember your preferences, and understand how visitors use the Site. Our chat widget may set cookies or use local storage to remember your conversation. You can control or delete cookies through your browser settings, though some features of the Site may not work properly without them.
6. Data Retention
We keep your information only as long as needed to provide our services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.
7. Security
We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, alteration, disclosure, and destruction. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security.
8. Your Choices and Rights
8.1 Access, Correction, and Deletion
You may ask us to confirm what personal information we hold about you, correct inaccurate information, or delete your information, subject to our legal and recordkeeping obligations. To make a request, contact us using the details below.
8.2 Opting Out of Communications
You may opt out of marketing emails by following the unsubscribe link in any email or by contacting us. You may opt out of SMS messages at any time by replying STOP. Even after opting out, we may still contact you as needed to provide services you have requested.
8.3 Do Not Sell
We do not sell personal information. Mobile phone numbers and SMS opt-in data are never shared with third parties or affiliates for their marketing purposes.
9. Children's Privacy
Our Site and services are intended for adults 18 and older. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with information, contact us and we will delete it.
10. Third-Party Links
Our Site may contain links to third-party websites or services we do not operate. This Policy does not apply to those sites, and we encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Policy.
12. Contact
Questions or privacy requests? Reach us any time through the chat on this site, or:
FAB COACH LLC
Marysville, Washington 98270, United States
Phone: (530) 945-3172 · Email: [email protected]